News

NewsWe need a second opinion in battle between private health insurers and hospitals
We need a second opinion in battle between private health insurers and hospitals

We need a second opinion in battle between private health insurers and hospitals

Private health insurers don’t exactly top most patients’ popularity polls with their regularly rising premiums, gap payments and complex exclusions.

But the present stoush between the largest, the recently privatised Medibank Private, and the private hospital sector has implications for what we pay and where we might be treated.

If talks this week between Medibank and the Catholic run Calvary Health Care stumble some patients could face higher costs for further treatment.

Medibank, which has almost 4 million members and 30% of the market, says it’s playing hardball with the private hospitals to keep prices and hence premiums down.

The issue is around the $40 million it pays to the hospitals for so-called ‘unplanned patient readmissions’ within four weeks of surgery.

There are always complications and things do go wrong, such as infections and falls, but Medibank has a list of 165 such events it calls ‘ highly preventable adverse events’ which it says it will not pay for.

It’s demanding the biggest private hospital players such as Ramsay Health Care and Healthscope carry for the can, ie pay, for when these things occur and not the insurer.

“If the industry doesn’t start looking at this as a whole, private healthcare is going to become progressively less affordable,” Medibank’s Dr Andrew Wilson told The Australian.

The other larger insurer NIB agrees with him and analysts figures suggest the private hospitals’ profits are growing apace while the insurers’ margins are shrinking.

Other interested parties take a different line. The doctors’ group the AMA says since privatisation Medibank seems more concerned for its shareholders than its members and is putting pressure on the patient.

The private hospital industry body concurs and says Medibank is being a bully. It warns if patients stay with the insurer they might not be fully covered at their hospital of choice.

In a statement Medibank says it’s unfortunate Calvary will not agree to their affordability and quality requirements.

Some 21,000 Medibank members used Calvary’s 11 hospitals in the past 12 months and if the contract isn’t extended beyond August 31 it could turn nasty.

The insurer warns: “Medibank and ahm members may still attend Calvary Health Care hospitals after this date and Medibank will continue to cover a large proportion of their costs. However, they may incur higher out-of-pocket costs because Calvary Health Care will be able to charge their own rates.”

In terms of the much larger hospital chains, Ramsay and Healthscope which have 113 hospitals between them, the contracts with Medibank expire next year.

Are they as one newspaper has it on a ‘collision course? Or will the brinksmanship of previous negotiations, which have also gone to the edge, be resolved in everyone’s interests?

It’s a hard call.  As consumers we pay the insurers’ more each year as medical costs rise at almost twice the rate of inflation.

If we need to use a private hospital who does or doesn’t pay for what may go wrong afterwards seems an academic issue so long as someone pays.

But if as Medibank claim, and the hospitals dispute, these are preventable events we should care a great deal more.

If you are with Medibank, and concerned about the Calvary talks breaking down, the insurer says they’ll contact everyone affected and there are 450 other hospitals which offer real alternatives.

Do you believe Medibank is doing this to protect member’s interests and keep premiums down? Or do you follow the hospitals’ line that the insurer is just trying to shift costs onto them?

Originally posted on .

Join the conversation

FiftyUp Club
We need a second opinion in battle between private health insurers and hospitals

Share your views with other members. 

Want to leave a comment? or .
Read our moderation policy here.
Lesley
Lesley from NSW commented:

I think this is a sad indictment on the greed of health funds. It is fast getting to the point "why insure at all" Lesley - Sydney 

Christine
Christine from QLD commented:

Of course the insurer is trying to shift costs, but surely the hospitals have to bear some responsibility when things go wrong for patients in their care? Medibank is no doubt acting in it's own self interest but if they are right and the hospitals have been negligent in some way, which seems to be what they are suggesting, and these 165 "highly preventable adverse events" can be eliminated through competence and diligence, then the patient will be better off in the long run; they won't suffer an adverse event and presumably premiums will be kept at a reasonable cost. Let's face it some hospitals cut corners on patient care to maximise their profits and that may not be in the best interest of the patient. 

Thelma
Thelma from NSW replied to Christine:

I totally agree with Christine christine 

Nicolas
Nicolas from NSW commented:

The basic issue is accountability. If I perform work for you, why should you have to pay more if I make a mistake? There seems to be a lack of adequate focus on patients in private and public medical facilities. It is much better than it used to be, but there is plenty of room for improvement. Currently there is little incentive for hospitals to improve their performance. Having to pay for things that they get wrong may help. Stats on basics, such as hand washing, are frightening, and then you have the errors that are made ... 

Denise
Denise from QLD commented:

I have recently returned from living in the Netherlands for the past four years and while I was a little stunned at the health insurance system at first, I soon saw the benefits. It is compulsory to have health insurance, the government has set out a base level that all insurance companies must offer which costs around €100.00 per month for a single adult, with a one off €50 payment for the first use per year. (I don't know costing for families) it excludes dental and glasses but covers everything else from hospital, ex rays, pathology and pharmacy which was delivered to your door. The insurance companies make there money and entice you to buy your insurance from them by offering cheaper home, car or optical and dental if you purchase packages from them. The system is tightly regulated and you can't doctor shop for prescriptions or go to another doctor to get a doctors certificate for a day off as you have to 'register' with a local doctor so all your services including prescriptions are monitored by your doctor, insurers and your identification number. It took a while to get used to having everything tracked but in the end it results in stopping those rorting the system and the insurance companies have to offer good incentives to you. Perhaps a shake up of our system incorporating the positives from different systems around the globe might be in order for a fairer system for all. I pay more for my insurance in Australia and get less benefits and although I am not with Medibank I am concerned that if happens with one insurer it may move to the others. 

Denise
Denise from QLD commented:

I have recently returned from living in the Netherlands for the past four years and while I was a little stunned at the health insurance system at first, I soon saw the benefits. It is compulsory to have health insurance, the government has set out a base level that all insurance companies must offer which costs around €100.00 per month for a single adult, with a one off €50 payment for the first use per year. (I don't know costing for families) it excludes dental and glasses but covers everything else from hospital, ex rays, pathology and pharmacy which was delivered to your door. The insurance companies make there money and entice you to buy your insurance from them by offering cheaper home, car or optical and dental if you purchase packages from them. The system is tightly regulated and you can't doctor shop for prescriptions or go to another doctor to get a doctors certificate for a day off as you have to 'register' with a local doctor so all your services including prescriptions are monitored by your doctor, insurers and your identification number. It took a while to get used to having everything tracked but in the end it results in stopping those rorting the system and the insurance companies have to offer good incentives to you. Perhaps a shake up of our system incorporating the positives from different systems around the globe might be in order for a fairer system for all. I pay more for my insurance in Australia and get less benefits and although I am not with Medibank I am concerned that if happens with one insurer it may move to the others. 

Lyn
Lyn from NSW commented:

How can we make a judgement when we do not know what events they are arguing over. But if medibank is doing this to keep costs down to their members, then good on them and I hope the savings are passed on, as it is becoming increasingly difficult to meet the cost of private health insurance for a family. 

Warren
Warren from NSW replied to Lyn:

Good comment Lyn 

Francis
Francis from NSW commented:

Yes there will always be mistakes made as we are dealing with humans. However by having qualified and I do mean qualified Doctors, Nurses and the other support personal who can competently deliver services/care then these incidences will be greatly reduced. I think that hospitals and their staff are paid enough to be accountable for the care and services they give, perhaps its time for the poorer performers to pay more insurance, and be named in a public document for all to view - a measure of protection for the public that way there's more incentive for the particular hospital and it's staff to perform to a better standard, rather than costing the community more money. 

Francis
Francis from NSW commented:

Yes there will always be mistakes made as we are dealing with humans. However by having qualified and I do mean qualified Doctors, Nurses and the other support personal who can competently deliver services/care then these incidences will be greatly reduced. I think that hospitals and their staff are paid enough to be accountable for the care and services they give, perhaps its time for the poorer performers to pay more insurance, and be named in a public document for all to view - a measure of protection for the public that way there's more incentive for the particular hospital and it's staff to perform to a better standard, rather than costing the community more money. 

Francis
Francis from NSW commented:

Yes there will always be mistakes made as we are dealing with humans. However by having qualified and I do mean qualified Doctors, Nurses and the other support personal who can competently deliver services/care then these incidences will be greatly reduced. I think that hospitals and their staff are paid enough to be accountable for the care and services they give, perhaps its time for the poorer performers to pay more insurance, and be named in a public document for all to view - a measure of protection for the public that way there's more incentive for the particular hospital and it's staff to perform to a better standard, rather than costing the community more money. 

Francis
Francis from NSW commented:

Yes there will always be mistakes made as we are dealing with humans. However by having qualified and I do mean qualified Doctors, Nurses and the other support personal who can competently deliver services/care then these incidences will be greatly reduced. I think that hospitals and their staff are paid enough to be accountable for the care and services they give, perhaps its time for the poorer performers to pay more insurance, and be named in a public document for all to view - a measure of protection for the public that way there's more incentive for the particular hospital and it's staff to perform to a better standard, rather than costing the community more money. 

Comment Guidelines